Privacy Policy

We may collect the following information from users:

• Name and job title
• Contact details (email address, phone number)
• Shipping and billing address (for order delivery)
• Information shared via surveys, feedback forms, or offers

This information is collected during the checkout process, while filling forms, or through any direct interactions with Aviva Silver.

We use your information to improve your shopping experience, recommend products, and share updates via Email, WhatsApp, SMS, or RCS. Key purposes include (but are not limited to):

• Maintaining internal records
• Sending offers on current or new products
• Collecting feedback and reviews
• Improving products, services, and website usability
• Sharing important updates or news
• Personalizing user experience

We do not sell or share your data with third parties. You can restrict the use of your personal information by:

• Choosing not to fill optional fields
• Opting out of forms or surveys

If you previously agreed to receive marketing communication, you may unsubscribe at any time by emailing us at avivasilver9@gmail.com

Aviva Silver products and services are available to individuals 18 years and older, as per the Indian Contract Act, 1872. Persons "incompetent to contract" (including minors, undischarged insolvents, etc.) are not eligible to use the site.

Minors may use our services only under the supervision of a legal guardian. Aviva Silver reserves the right to refuse service, terminate accounts, or restrict access at its sole discretion.

You are responsible for maintaining the confidentiality of your login credentials. Any inaccurate, incomplete, or misleading information provided may result in suspension or termination of your access.

We reserve the right to deny or revoke access to anyone at any time.

Aviva Silver and its parent company House of Nakoda, employees, affiliates, or suppliers shall not be liable for any indirect, incidental, or consequential damages arising from use of the website or services.

In case of any claims, our liability is limited to either:

• The amount paid by you to Aviva Silver in the last 12 months, or
• INR 1,000 — whichever is lower.

Note: We do not guarantee uninterrupted service and are not responsible for information or materials provided by users.

During checkout, users are required to submit personal and financial details (e.g., credit/debit card). Payment processing is handled securely by certified gateways. We do not store or access full payment details - only masked transaction data required for resolving pending orders or queries.

Aviva Silver shall not be liable for any payment decline or transaction failure due to exceeding card limits or other bank issues.

We are committed to protecting your personal information. Our site uses secure technology and encryption practices to safeguard data shared during purchases or form submissions.

We do not sell or distribute your personal details to any external parties unless required by law.

Cookies help personalize your browsing experience. Aviva Silver uses traffic log cookies for analytics and to understand user preferences. These cookies do not collect personal or device information, and can be disabled via your browser settings.

Please note: disabling cookies may affect certain website functions or user experience.